While many government organizations are still struggling with the applicability of social media tools to their mission, there’s one area for engagement and improvement that jumps right out: bringing collaboration to the traditional suggestion box.
What are some of the ways that agencies use a suggestion box? What are the benefits and risks of taking the review process from an insular committee to all stakeholders?
Computers have already helped us move beyond the simple wooden box and slip of paper to ideas like online sourcing of budget suggestions and process reforms from citizens and employees.
Taking that process to a whole new level, Web 2.0 tools like UserVoice and IdeaScale open up the suggestion box to internal and/or external stakeholders, enabling robust vetting and ranking of ideas in an open forum.
Any agency with a broad front-line community or stakeholder group – any agency, really – could use these tools to empower employees and revitalize its mission. I encourage anyone evangelizing Web 2.0 and social media to bring these tools to top-level decision makers.
Departments and governments already using this kind of collaboration include the TSA and City of Santa Cruz. What would you like to see?
– Adriel Hampton